Privacy Policy

Privacy Statement for StandardAir Limited

1.       Who we are

StandardAIr Limited is registered in England number 3181699.

Our registered office is at Harleyford Estate, Henley Road, Marlow, Buckinghamshire, SL7 2DY

2.       Purpose for data collection and your consent

We collect, store and process personal data in order to provide services to our customers.  Services can include marketing of our services, order processing and customer support.

By providing information to us, either directly or by authorising a third party to do so, you are agreeing that we can process the data in accordance with this privacy policy.

We may use your data for marketing purposes if you have previously given your consent for us to do so.  If you do not want to receive marketing information from us, please let us know.

3.       Automated Decision Making

Some of our systems make decisions automatically based on information you provide.  If you have any objection to an automated decision, please let us know.


1.       The Information we Collect

The range of information collected and processed can include:

·         Name

·         Email Address

·         Telephone Number

·         Postal Address

·         IP Address

·         Job Title

·         Organisation

·         Username

Any passwords we hold for you are stored in a non-reversible encrypted format.

Depending on the purpose for us holding and processing your data, it might be necessary for us to hold sensitive information.  We will not do this without your explicit consent.

Information we collect is either provided by you, or collected by our customers and provided to us for processing.

2.       Sharing of Information

We generally do not share your data with any third party unless required by law.

However, in the course of providing you with our services, your data may be shared with the following organisations:

(a)    Lilac Software Limited in High Wycombe provide some of our specialist software systems which might be used to process or store your data.

(b)    Everest Limited in Reading operate a data centre where servers which might contain your data are located.

(c)     Memset Limited in Dunsfold operate a data centre where servers which might contain your data are located.

(d)    Microsoft provide us with internal document storage and email services.

We do not permit your data to leave the European Economic Area and the above organisations have confirmed that your data will be kept and processed in accordance with our security policy and in accordance with GDPR requirements.

3.       Data Retention

Unless required by law, we only hold data about you for as long as necessary to provide our services to you or our customers.


1.       Your Rights

You have the following rights under this agreement and European Law:

(a)    The Right to Object: you can object to us using your personal information.  We will either agree or explain why we are unable to.

(b)    The Right to Subject Access:  subject to certain exemptions, you can ask us for a copy of all the personal information we hold about you.

(c)     The Right of Rectification: you can ask us to correct or update any of your personal data to ensure its accuracy.

(d)    The Right to be Forgotten: you can ask us to delete any of your personal information that we hold provided it is no longer needed for its original purpose or needed to comply with European law.

(e)    The Right of Restriction: in certain circumstances you can ask us to restrict the use of your personal data.

(f)      The Right to Data Portability: you can ask us for a copy of all the data you have provided to us, so that you can use it for your own purposes.

(g)    The Right to Complain: if you feel that we have mishandled your information, please let us know.  You do have the right to complain directly to the Information Commissioner’s Office – see for more details

(h)    The Right to Withdraw Your Consent: you can ask us at any time to stop using your information if we are using it based only on your consent.

If you want to exercise any of these rights then please get in touch with our Data Protection Officer – see below.

2.       Data Protection Officer Contact Details

If you have any queries about how we use your information then please contact our Data Protection Officer using one of the three methods below.

Post: DPO, StandardAir Limited, Harleyford Estate, Henley Road, Marlow, Buckinghamshire, SL7 2DY.

Email: – please put “DPO Enquiry” in the subject line

Phone: +44 (0) 1628 472055

Mobile: +44 7575 070203